Director of Product, Service & Openings

As our Director of Product, Services & Openings, you will shape what a Generator stay looks, feels and runs like, from the first design sketch to the day the doors open. Reporting to the COO and working hand in hand with Design, Construction, Marketing and Operations, you will make sure every property delivers the experience our guests come for.

WHY GENERATOR? Generator was born in London and has grown into a global brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention. Everything we do comes back to one mission: BE YOURSELF .

We create safe, vibrant, seriously social spaces inspired by the cities we call home. WHAT YOU’LL DO Shape the Generator product and services with Design, Construction, Product Marketing and Operations, from rooms and social spaces to F&B, programming and the full guest journey Spot emerging guest trends and turn them into our future product and programming, from events and cultural experiences to partnerships and community activation, testing new concepts in our properties before rolling them out Build and own our operational playbook with Operations, turning brand choices into clear, practical standards our teams can deliver on site, backed by the tools and training to bring it to life Lead pre-openings and openings, from readiness planning through launch and stabilisation, bringing every function together to get each new property off to a flying start, then handing over smoothly and feeding lessons learned into the next one Raise the bar across our properties by spotting gaps in guest reviews, audits and team feedback, and driving improvement plans, renovation priorities and best-practice sharing with our General Managers Assess new development opportunities against our Ideal Development Prototype, flagging gaps, risks and required adaptations early to guide investment decisions Keep a sharp eye on budgets with Finance and Procurement, weighing the true cost of every choice and reporting clearly on quality, projects and risks This isn’t an exhaustive list.

Other reasonable duties may come up along the way.

WHO YOU ARE

A natural bridge-builder who brings people and teams together around a shared goal Ability to operate effectively in an international and multicultural environment Passionate about the guest experience and the details that make it unforgettable Pragmatic and hands-on, with a strong presence on site Organised and rigorous, able to juggle priorities and make balanced calls A clear, collaborative communicator who knows when to escalate YOUR EXPERIENCE Degree-level qualification in hospitality management, operations management or equivalent experience.

Proven leadership in hotel operations, product, quality or guest experience, with significant experience across multiple properties Hands-on involvement in pre-openings, openings or refurbishments, working alongside Design, Construction and Marketing teams A track record of building hotel concepts, standards and operational playbooks, and steering complex cross-functional projects Confident with operating and capital budgets, at home in an international environment and fluent in English (other languages a plus) WHAT’S IN IT FOR YOU – Our benefits include: 2 free nights at any Generator property globally Reduced room rates for you, your friends and your family International career opportunities, so you can travel the world while working with us A birthday holiday on top of your annual leave Fertility Treatment Support Leave: up to three days’ paid leave in any one year Company contribution towards gym membership and other health and wellbeing initiatives DO YOU THINK THIS MIGHT BE YOU?

Apply now, and if you have any questions, please let us know. To see what we’re all about, take a look at jobs.staygenerator.com or our social media pages. We look forward to hearing from you. Join us and help us achieve our Vision!