Technical Service Operational Manager

The Technical Services Operations Manager supports daily operations of Daikin’s Technical Services organization across North America. Reporting to the Vice President of Technical Services, this role manages service request flow, certification programs, CRM systems, and process coordination. The position independently reviews, prioritizes, routes, and resolves 200+ service cases per month, often requiring coordination or corrective action.

It serves as the central control point for case flow across field teams and internal partners. This role operates with a high level of autonomy, ensuring accurate case handling, enforcing standards, and maintaining timely service delivery that directly impacts key customer relationships. Position Responsibilities May Include: