AUTO Service BDC Customer Care Specialist

Vara Chevrolet | San Antonio, Texas

Vara Chevrolet is looking for a motivated, customer-focused Business Development Coordinator to join our growing team! The ideal candidate is a dependable team player with a positive, “can-do” attitude, excellent communication skills, and a passion for providing outstanding customer service.

In this role, you will be one of the first points of contact for our customers, helping them with service inquiries, appointment follow-ups, and dealership communications while supporting the daily operations of our Service Department.

Join our team and grow your career with Vara Chevrolet!

Location: Conveniently located on IH-35 South, just minutes from downtown San Antonio.

Full-Time Benefits

• Medical Insurance: Company pays 75% of the employee-only medical insurance premium.
• 401(k): Retirement plan with employer matching.
• Paid Holidays: Major holidays, floating holidays, and a three-day Easter weekend.
• Sick Leave: Available in accordance with company policy.
• Additional Insurance: Affordable dental, vision, and other insurance options.
• Paid Vacation: 5 days after 1 year of service and 10 days after 2 years of service.
• Work-Life Balance: Five-day workweek with alternating Saturdays.
• Flexible Scheduling: Flexible scheduling options based on department needs.
• Sundays Off: Our dealership is closed every Sunday.
• Career Growth Opportunities: We believe in promoting from within and providing opportunities for employees to grow and advance their careers within the company.

Key Responsibilities

• Answer incoming customer calls, assist with inquiries, and schedule or follow up on service appointments.
• Respond promptly to internet message, phone calls, and live chat inquiries using email, scripts, and approved templates.
• Provide customers with initial information about service offerings and direct them to the appropriate dealership personnel.
• Track dealership loaner vehicles and internal repair orders to help maintain accurate records and smooth daily operations. Contact previous and current service customers to follow up on recommended repairs, maintenance needs, safety campaigns, and promotional offers.
• Maintain professional, positive relationships with customers, Service Department teammates, other departments, and dealership management.
• Participate in team meetings, training, and process-improvement activities.
• Use dealership management systems (DMS), manufacturer websites, internet-based phone systems, and other computer applications.
• Perform additional duties as assigned by management.

Qualifications

• Previous customer service experience preferred.
• Excellent verbal communication and professional telephone etiquette.
• Dependable, organized, and able to follow company policies and instructions.
• Positive attitude, strong work ethic, and willingness to learn.
• High school diploma or equivalent.
• Comfortable using computers and learning new software systems.
• Bilingual in English and Spanish preferred.
• Valid driver's license.
• Legally authorized to work in the United States.

Automotive dealership experience is a plus, but a strong work ethic, willingness to learn, and commitment to customer service are what matter most.

Why Join Vara Chevrolet?

At Vara Chevrolet, we value teamwork, reliability, and excellent customer service. We are looking for someone who wants to contribute to a positive work environment and help us build lasting relationships with our customers.

If you are friendly, organized, dependable, and ready to take the next step in your career, we encourage you to apply today!

Vara Chevrolet is an Equal Opportunity Employer. We prohibit discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. Employment is at will, consistent with applicable law.