Guest Services - Frontline Sales - Part Time

JOB DESCRIPTION: GUEST SERVICES FRONTLINE SALES DEPARTMENT: Guest Services/Downhill Tickets REPORTS TO: Guest Services Supervisor The Guest Service Frontline Team sells and process Season Passes and ticket products, answers all incoming phone calls to the mountain, replies to general email inquires and assists our Guests.

They have direct interaction with our Guests in a courteous, friendly and efficient manner. JOB DUTIES: Cash Procedures

• Operates Sirius Ware selling station to accurately record- Season Pass and ticket products for sales and processing
• Maintains cash float and is responsible for daily cash outs
• Knows all ticket and pass rates
• Is familiar with procedures and information (established and new) Customer Service
• Provides accurate information to Guests regarding lift tickets, lessons and rental rates, all area facilities and services, operation hours, etc. for both Downhill and Nordic Areas
• Caters to Guest needs and handles complaints in a pleasant and helpful manner
• Answers and monitors the incoming phone lines or online chat to the mountain, redirects when necessary.
• Keeps updated on current events/promotions and informs Guests of the same
• Accepts, logs and tracks all lost and found items
• Responsible to check on changes to policy and/or procedures Emergency Procedures
• Knows procedures for emergencies and follows instruction in emergency situations Other
• Learns about products offered around the mountain
• Follows all procedures as described in the Employee Handbook
• Maintains a neat and efficient work area
• Takes responsibility for his/her own safety and reports unsafe conditions to their Supervisor
• Follows new procedures as required
• Assists and supports all other Cypress Mountain staff in the performance of their job duties
• Performs other related duties as assigned
• Courteous towards co-workers and Guests WORKING CONDITIONS:
• Works primarily in Guest Services, but may be asked to help in the Ticket Office
• Guest Services must remain neat and in order at all times as our Guests come into this Office
• Shift work is required, days and evenings, seven days a week
• Some shifts may be on an on call basis and contingent on snow, weather conditions and ticket sales levels
• Overtime may be required (must be approved) JOB REQUIREMENTS:
• Cash experience and/or solid record or responsibility
• Ability to remain organized and courteous when under pressure
• Strong communication skills and interpersonal skills
• Aptitude for computer equipment and mathematical skills
• Ability to adapt to change