Operations Manager

Milestone Technologies is seeking an Operations Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.

How You Will Make a Difference: Partnering with client operations management teams to achieve a best-in-class service Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making.

Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results Service Management: Service Level Reporting Service Risk Management & Escalation Operational Improvement Planning Global Operations Manager Collaboration Program Management Data Security and Component Handling Best Practices Operational Health & Safety Program Collaboration Process development for delivering services to scope specifications & best practice Client Relationship Management Resource Management: Quarterly resource forecasting per site per region Partnering with recruiters on job requisition specifications and candidate qualification specifications Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner Employee On-boarding & Off-boarding responsibilities Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region Management responsibility for Team Leads Collaboration on new/changed HR program development, design, and execution Career path, training, and employee development Ensuring succession planning for the region Regular 1:1s with team members Quarterly performance review of team members Partnering with HR on employee issues What You Will Need to Succeed: HS Diploma or GED A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience Experience in lean management for operations, planning, finance, or consulting Project management: proven ability to lead cross-functional projects Strong analytical and problem-solving skills with extensive business acumen Effective communication and intercultural skills Highly innovative, flexible, and self-directed People skills – maximizing trusting effective relationships Strong written and verbal communication skills Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical A smart way of thinking to find innovative approaches for business operations management A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically Passionate self-starter, decisive, and able to move with speed to implement ideas.

Bachelor's Degree from an accredited institution Multi-site experience leading teams and operations Physical Demands and Work Environment: Ability to safely lift, push, pull, and move items weighing up to 50 pounds. Ability to walk, squat and climb for extended periods of time. Ability to work in environments that may include areas reaching temperatures of 90+ degrees Fahrenheit at times.

Travel required up to 100% of the time. Valid REAL ID or other federally accepted identification for U.S. travel. Ability to work overtime and/or weekends as required. Current valid driver's license and ability to pass a Motor Vehicle Record Check.