Customer Service & Appointment Coordinator (Remote)

Location: Remote (Philippines) Schedule: U.S. Hours (Final schedule to be confirmed) Salary: PHP 20,000/month (Part-time) Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities About the Role Smart. Scale360 is hiring a dependable and customer-focused Customer Service & Appointment Coordinator to support a growing U.

S.-based business. This role is responsible for lead follow-up, customer communication, appointment scheduling, and accurate CRM documentation. The ideal candidate is organized, proactive, comfortable with outbound communication, and able to manage multiple leads and follow-up tasks efficiently.

What You'll Do

Contact new and existing leads through phone, text, and email Follow up with leads and schedule or confirm appointments for the sales team Maintain consistent customer communication and provide professional assistance Respond to customer inquiries and escalate concerns when necessary Document all customer interactions and follow-up attempts accurately in the CRM Update customer information, appointment status, notes, and follow-up dates Track leads, appointments, and follow-up activities to ensure no customer falls through the cracks Coordinate with the sales and management teams regarding appointments, customer concerns, and follow-up needs Maintain accurate records and support an organized and efficient lead management process What We're Looking For Previous experience in customer service, appointment setting, call center, sales support, or administrative roles CRM experience strongly preferred Excellent verbal and written English communication skills Comfortable making outbound calls and communicating through text and email Strong organizational and multitasking skills Excellent attention to detail and accuracy Dependable, proactive, and able to work independently Customer-focused with a professional communication style Tools You'll Use CRM: Hub.

Spot, Salesforce, Zoho, Pipedrive, or similar platforms Communication: Phone, SMS/text, email, Zoom, Google Workspace Scheduling: Calendars and appointment scheduling platforms Productivity: Microsoft Office, Google Workspace, or similar tools Work-From-Home Requirements Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM Internet: Stable 100 Mbps connection Backup: Secondary internet connection, backup device, and reliable power source Work Environment: Professional, quiet, and suitable for customer communication Schedule Work Schedule: To be confirmed by the client Availability: Must be available to work based on client operational needs Shift: Must be flexible to work U.

S. hours Why Join Smart. Scale360? Permanent remote work Competitive salary Healthcare benefits Annual performance appraisal Career growth opportunities Training and development Work with established U.S.-based businesses Supportive and collaborative remote team Apply Today! If you're organized, customer-focused, and confident in handling calls, follow-ups, and appointment scheduling, we'd love to hear from you.

Apply today and take the next step in your career with Smart. Scale360. Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.