Product Lead - New York - Onsite

Product Lead

• Soho NY
• Onsite As the Founding Product Manager on our team, you will own the end-to-end experience for the most important users on Tandem’s platform, providers and patients. You will be responsible for onboarding, retention, satisfaction (NPS), and adoption across both self-serve and enterprise accounts. Your work will directly impact our ability to grow and retain our network, deliver outcomes, and scale with minimal friction. You will need to be highly user-obsessed, data-literate, and opinionated on product design. You will own core workflows, sit in on sales conversations, adapt the product for different types of orgs, and lead iteration across a complex, high-leverage product surface area. This is a demanding role, with a high level of autonomy and responsibility. You will be expected to “act like an owner” and commit yourself to Tandem’s success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you. If you join, you will: Own the provider experience end-to-end, including onboarding, activation, retention, and referral growth. Lead product development for both self-serve users and enterprise providers, adapting the experience to different org sizes and needs Use analytics to identify drop-off points, usage patterns, and feature adoption drivers, and turn those insights into product decisions Lead research and design cycles with a high bar for UX and a strong point of view on usability Partner with support, sales, and operations to evolve provider workflows and expand across new specialties Sit in on enterprise sales and implementation conversations, shaping the product to meet real org needs About the Company Tandem is building the world's largest network of doctors, patients, and first-party data and applying AI to every step of bringing new therapies to market. Our first product ensures people get life-changing therapeutics as quickly and cheaply as possible, abstracting all the complexity of insurance, affordability, and pharmacy supply chain. We get more patients on therapy faster (see early examples of impact) while establishing life sciences partnerships to support drug development and distribution. Long-term, Tandem will become the most effective channel to develop and launch new life-changing therapies. Tandem is backed by investors including Thrive Capital, General Catalyst, and Bain Capital Ventures.