Fixed Ops Service Manager

Position Overview

Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking a proven Service Manager and leader to oversee and grow a high-performing service department. This role is responsible for driving profitability, operational efficiency, and customer retention through strong leadership, process execution, and team development.

If you thrive in leading people, setting clear goals, and running a structured, results-driven department within a growing automotive group, we want to talk to you.

Essential Duties & Responsibilities

Set, forecast, and achieve departmental goals and objectives

Recruit, train, motivate, coach, and evaluate all service department staff

Prepare and manage monthly and annual operating budgets

Monitor department performance using reports, KPIs, tracking systems, and customer surveys

Ensure compliance with manufacturer warranty and policy procedures

Lead weekly service department meetings

Monitor technician productivity and payroll reporting

Maintain high-quality repairs while minimizing comebacks through quality control checks

Stay current on new equipment and tools and recommend purchases as needed

Serve as the primary liaison between the dealership and factory representatives

Manage labor pricing guides and maintenance menus

Address customer concerns promptly and professionally in alignment with dealership guidelines

Maintain a safe, organized, and professional work environment

Stay current with technology and software required for modern dealership operations

Systems & Tools Experience

Microsoft Office (Teams, Outlook, Excel)

X-Time / Dealer FX

Dealertrack

Qualifications

Proven track record of success in an automotive service leadership role

Strong leadership and team development skills

Excellent customer service and CSI performance

Outstanding verbal and written communication skills

Ability to perform in a structured, process-driven environment

Strong organizational and problem-solving abilities

Valid driver’s license required

Benefits

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Employee discounts

Professional development and training opportunities

Note: Waiting periods may apply.

Equal Opportunity Employer

Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.