Concierge Supervisor

Serves as the community’s hospitality ambassador and leader of the Concierge team, creating exceptional experiences for residents, guests, and visitors. Oversees front desk operations and supervises concierge staff, including hiring, scheduling, training, and performance management. Ensures service excellence by maintaining high hospitality standards and fostering a welcoming, resident-centered environment.

Leads the management of the resident communication portal and collaborates with departments across the community to coordinate services, address concerns, and support resident engagement.