ServiceNow ITAM Consultant

We are seeking an experienced ServiceNow ITAM / Software Asset Management (SAM) Consultant to support a large enterprise environment. The role will focus on software asset governance, licence compliance, optimisation, renewals, reporting and lifecycle management using ServiceNow ITAM/SAM. Duties & Responsibilities Manage software assets, entitlements, agreements and licence compliance within ServiceNow ITAM/SAM.

Reconcile deployment, entitlement and usage data to maintain accurate Effective License Positions (ELP). Support software vendor audits, compliance analysis and risk remediation. Analyse licence utilisation and provide insights for software renewals and optimisation. Identify opportunities for licence reclamation, re-harvesting, rationalisation and cost reduction.

Maintain software publisher/product data, normalization and overall ITAM data quality. Monitor ServiceNow SAM platform health, integrations and compliance reporting. Develop EOL/EOS reports to support cyber security, technology risk and resilience teams. Support SaaS and AI software spend visibility and reporting. Drive continuous improvement across SAM processes, automation and reporting.

Requirements

Strong experience in Software Asset Management (SAM) / IT Asset Management (ITAM). Hands-on experience with ServiceNow ITAM/SAM. Strong understanding of software licensing, entitlements and compliance. Experience with ELP, licence reconciliation, renewals and optimisation. Experience supporting software vendor audits.

Knowledge of software normalization and EOL/EOS lifecycle management. Strong analytical, reporting and stakeholder management skills. Experience working within large enterprise environments preferred.

Benefits

Competitive contract rates. Opportunity to work within a large enterprise technology environment. Exposure to enterprise-scale ServiceNow ITAM and Software Asset Management initiatives. Work across software governance, compliance, optimisation and technology lifecycle management. Melbourne or Sydney location. Collaborative environment working across technology, procurement, cyber security and risk teams.

Eligibility Full Australian working rights required. Candidates must be based in Sydney or Melbourne, or be able to work onsite as required.