Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in 2018 and is a close-knit team of four focused on growth, service, and supporting one another. I began my career as an Agent Aspirant right out of college and worked as a team member for two years before opening my own agency. For our team, we offer a Simple IRA with employer match, health benefits, reimbursement for licensing costs, and a strong focus on work-life balance.

We also enjoy early Fridays, team lunches during the holidays, and rotating half-days each month to support flexibility. Our office culture is positive, supportive, and growth-driven. We’re looking for someone with a go-getter attitude and a strong growth mindset - someone who is motivated, eager to learn, and ready to contribute to a team that values both success and balance.

ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.