Service Advisor

Description Service Advisor About the Role The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process.

Essential Functions

/ Key Responsibilities Greet customers and document vehicle concerns. Create repair orders and estimate repairs. Communicate technician findings and recommend services. Obtain approvals and maintain clear communication with customers. Handle phone calls, scheduling, and appointment management. Review MPI results with customers.

Coordinate with Parts and Technicians on repair timelines. Close repair orders and review final invoices. Support warranty documentation as needed. Maintain CSI expectations and follow-up processes. Additional Responsibilities Assist with customer transportation and rental arrangements.

Requirements

Qualifications 1–2 years service advisor experience preferred. Strong customer service and communication skills. Ability to learn DMS and scheduling systems. Automotive knowledge preferred. Work Environment Service drive and office environment. Physical Requirements Standing for long periods Customer interaction throughout the day Schedule Full-time; includes Saturdays.

KPIs CSI Scores RO Accuracy Sales per RO Follow-Up Completion Compensation $48,000–$180,000+/yr (based on experience and performance)