Customer Service Representative

Description General Summary We are seeking a highly motivated, detail-oriented Customer Service & Sales Support Representative to support our dealer partners throughout the sales and order process. This role serves as a key point of contact for customers, providing responsive support with product questions, quotations, order processing, project requirements, and order status.

The ideal candidate is proactive, organized, and customer-focused, with excellent communication skills and a strong commitment to accuracy, follow-through, and providing an exceptional customer experience. This is a full-time (hourly), on-site position, five days per week. Consistent and punctual attendance is required.

Responsibilities

Serve as a primary point of contact for dealers, responding to customer inquiries by email and phone in a timely and professional manner. Provide pre-sale support related to products, pricing, specifications, lead times, and order requirements. Prepare product quotations and supporting documentation. Review purchase orders, specifications, drawings, finishes, and project information for accuracy and completeness.

Provide order acknowledgments, status updates, and other important project information. Coordinate with Sales, Engineering, Credit, Manufacturing, and Shipping to support accurate and timely order processing. Proactively identify and resolve customer concerns, maintaining ownership through resolution. Build positive relationships with dealer partners and internal teams through responsive, accurate, and professional communication.

All other duties as assigned Requirements Education, Experience, Skills and Abilities for Consideration as a Candidate 3+ years of experience in Customer Service, Sales Support, Order Management, Project Coordination, or a related field preferred. Strong verbal and written communication skills. Excellent organizational skills and attention to detail.

Ability to manage multiple projects, orders, and priorities in a fast-paced environment. Strong problem-solving and critical-thinking skills. Proficiency with Microsoft Office and experience with ERP, CRM, or order-processing systems preferred. Contract furniture, commercial furniture, or made-to-order manufacturing experience is a plus.

College degree or equivalent combination of education and relevant experience.

Benefits

401(k) Profit Sharing Weekly Pay Excellent health insurance Dental and vision plans Life insurance Short-term and Long-term disability Referral program Paid holidays Davis Furniture Industries is a leading, design-driven contract furniture manufacturer, family-owned for over 75 years. Davis Furniture offers competitive pay and benefits in an excellent, drug-free working environment, and is an EEO/AA Employer.