Night Audit Agent, Front Office

Responsible for auditing, balancing, and consolidating departmental ledger accounts Responsible for the operational efficiency of the reception desk during shift and the service delivery in the area Prepare various hotel operating reports Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guests’ names at every opportunity.

Registers and rooms all arrivals during Night Shift according to established procedures. Performs check in, check out and room change procedures and ensures all data is entered completely into the hotel system. Maintains cashier float and ensures accurate daily report of all money received. Keeps abreast of all modifications to accounting policies and procedures.

Is knowledgeable of all special promotion procedures. Attends to guests’ complaints, inquiries, and requests, and refers problems to his/her superior if he/she is unable to assist. Does everything possible to ensure that the guests depart the Hotel with a positive impression of the hotel services. Performs night audit balances and prepares all work for audit in an orderly fashion.

Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read fax, email, messages, and how to interpret availability sources within the Reservations system. Maintains exemplary departmental standards of behavior, appearance, and attitude at all times. Takes personal interest and pride to ensure that the reception work areas are kept clean and in an orderly state at all times.

Is fully aware of the credit policy.

Requirements

At least a year of experience as a Night Audit in Front office Hotel industry Certificate holder in Hospitality Management or any related discipline Knowledge of Hotel facilities and services With initiative, should be organized and detail-oriented Excellent communication and interpersonal skills Good command of both written and spoken English; knowledge of another foreign language is an advantage