Business Support Assistant

2-month contract with a local authority Umbrella Rate: £17.73 per hour umbrella Summary We are seeking a Business Support Assistant to provide modern and effective customer-focused business support for Social Services. You will handle enquiries, manage electronic records, and organize statutory meetings while ensuring excellent service delivery.

Responsibilities

Receive, assess, and resolve customer enquiries and complaints at the first point of contact. Input timely and accurate data into corporate information systems and produce required reports. Undertake document management activities including electronic records management, scanning, archiving, and filing. Provide a meetings management service for statutory meetings, including organizing venues, taking competent minutes, and following up on actions.

Process orders, invoices, and maintain stationery stocks and equipment. Contribute to the maintenance of intranet/internet sites and recommend smarter administrative procedures using lean techniques. Experience Competent minute-taking skills are essential. Experience working constructively as part of a team in a busy office environment while managing and prioritizing your own workload.

Ability to relate well to customers with tact and diplomacy, establishing constructive relationships with service managers.

Qualifications

Knowledge of relevant policies, codes of practice, and awareness of legislation (e.g., data protection) with a strong ability to maintain confidentiality. NVQ Level 3 Business Admin. Additional Information Working hours per week: 37 hour per week Work pattern: 8.30am or 9.00am start every other day, flexibility required We work on biweekly payment schedule.

This is an onsite role based in Flintshire