Director of Workforce Learning and Strategic Growth

POSITION: DIRECTOR OF WORKFORCE LEARNING AND STRATEGIC GROWTH FLSA STATUS: FULL-TIME, EXEMPT DEPARTMENT: FULL CIRCLE CENTER FOR RECOVERY EXCELLENCE AT WORK (CREW) LOCATION: DES MOINES, IA REPORTS TO: EXECUTIVE DIRECTOR DIRECT REPORT(S): NO POSITION OVERVIEW: The Director of Workforce Learning and Strategic Growth provides strategic leadership for Full Circle Recovery’s internal workforce learning, leadership development, organizational culture, and external strategic initiatives.

Working closely with the Executive Director, Leadership Team, staff, and external partners, the Director creates and leads the Center for Recovery Excellence at Work (CREW), a practical learning and leadership development center that integrates assessment, training, coaching, implementation support, and evaluation to strengthen workplace practice and service quality.

The Director builds sustainable learning systems, develops mission-aligned programs and partnerships, and expands earned-revenue opportunities while balancing internal priorities, external growth, workforce capacity, and Full Circle’s recovery-oriented mission.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. A. Internal Workforce Learning and Culture

1. Develop and maintain a strategic workforce learning calendar aligned with Full Circle’s mission, workforce needs, operational priorities, growth plans, and emerging practice requirements.
2. Design and coordinate an integrated learning system that connects onboarding, role-specific development, recovery-focused training, instruction, practice, reflection, coaching, feedback, application, and implementation support across peer, clinical, administrative, and community-facing teams.
3. Lead leadership development for emerging leaders, supervisors, program managers, and senior leaders while strengthening supervision, role clarity, communication, decision-making, collaboration, accountability, staff development, and succession readiness.
4. Ensure learning opportunities are accessible, relevant, responsive to identified priorities, and designed to translate learning into stronger workplace practice.
5. Foster a recovery-oriented, trauma-informed, relationship-centered, accessible, and inclusive culture in which employees continuously learn, apply new skills, and receive meaningful feedback. B. Center for Recovery Excellence at Work (CREW) Strategy Programs and Services
6. Lead the development, launch, operation, and continuous improvement of the Full Circle Center for Recovery Excellence at Work, including its purpose, priorities, operating model, annual goals, and quality standards.
7. Develop and oversee a focused portfolio of workforce learning, leadership development, peer training, academies, workshops, coaching, facilitation, technical assistance, Communities of Practice, Implementation Labs, retreats, consulting, and related services.
8. Translate identified partner and workforce priorities into responsive learning experiences, service designs, and practical implementation support.
9. Oversee program calendars, delivery standards, participant experience, registration and coordination workflows, continuing education opportunities, and quality assurance in partnership with appropriate staff.
10. Coordinate with Full Circle leadership on program priorities, budgets, staffing, communications, administrative support, and decisions about new or expanded services.
11. Advance CREW as a mission-driven social enterprise that balances workforce impact, service quality, community benefit, financial sustainability, and available organizational capacity. C. Partnerships and Strategic Growth
12. Build and maintain relationships and formal partnerships with recovery organizations, treatment providers, correctional systems, educational institutions, government partners, nonprofits, community leaders, and other stakeholders.
13. Develop referral, delivery, and funding partnerships that expand CREW’s reach and strengthen Full Circle’s reputation as a trusted workforce-learning and organizational-development partner.
14. Represent Full Circle in professional networks, coalitions, conferences, advisory groups, and statewide or national initiatives aligned with the organization’s mission and priorities.
15. Monitor workforce trends, community perspectives, market demand, partner needs, and emerging opportunities and bring relevant insights to Full Circle leadership for informed decision-making.
16. Identify and develop mission-aligned opportunities that extend CREW’s approved service portfolio and contribute to Full Circle’s strategic and financial goals.
17. Prepare or contribute to proposals, scopes of work, budgets, pricing assumptions, delivery plans, and partnership structures in coordination with Full Circle leadership and administrative staff.
18. Develop and monitor a realistic pipeline of prospective and repeat engagements and evaluate opportunities based on mission alignment, financial viability, staffing, delivery quality, internal priorities, and organizational capacity. D. Needs Assessment and Impact Measurement
19. Design and conduct internal and external needs assessments to identify workforce learning, leadership development, organizational, and partner priorities.
20. Establish practical measures of participation, learning quality, skill application, implementation progress, workforce and partner experience, program reach, mission impact, and financial sustainability.
21. Gather and interpret quantitative and qualitative information from staff, supervisors, participants, partners, and organizational leaders while protecting confidential and participant information.
22. Document outcomes, promising practices, implementation barriers, lessons learned, and recommendations; communicate findings clearly to Full Circle leaders, partners, clients, and funders to guide learning strategies, program improvement, service design, partnership decisions, and future priorities. E. Other duties as assigned. F. Assures all work performed is done in accordance with OSHA safety standards and those established by Full Circle Recovery.

MINIMUM QUALIFICATIONS

• Passion for Full Circle Recovery’s mission and commitment to serving individuals in recovery.
• Strong understanding of Full Circle Recovery’s programs, services, culture, and community impact, or demonstrated ability to develop that understanding.
• Understanding of substance use disorder, harm reduction, recovery capital, multiple pathways of recovery, and recovery-oriented, trauma-informed practices.
• Bachelor’s degree preferred; an equivalent combination of education and relevant professional or community experience considered.
• Demonstrated experience in workforce learning, training and facilitation, leadership development, organizational development, program management, or a related area.
• Ability to assess learning needs and design, facilitate, and evaluate practical learning experiences for diverse audiences.
• Ability to support supervisors, emerging leaders, and teams through coaching, collaborative problem-solving, and implementation of new skills and practices.
• Demonstrated success in relationship-building, community engagement, partnership development, business development, or related strategic growth activities.
• Ability and willingness to cultivate partnerships, communicate the value of CREW’s services, and develop mission-aligned training, consulting, and earned-revenue opportunities.
• Excellent communication, presentation, facilitation, and relationship-building skills.
• Strong initiative, follow-through, organization, and project management abilities, including the ability to balance internal workforce priorities with external commitments.
• Ability to contribute to proposals, scopes of work, budgets, and service pricing in collaboration with organizational leadership.
• Ability to gather and interpret feedback and basic program and financial data to evaluate outcomes, improve services, and guide decisions.
• Lived experience with substance use disorder and sustained recovery preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint), virtual meeting platforms, and database systems; ability to learn and use learning management, registration, CRM, and reporting tools.
• Valid driver’s license, car insurance, good driving record, and reliable transportation. ENVIRONMENTAL CONDITIONS:
• Primarily works in a professional office environment.
• Frequent local travel to meetings, donor visits, community events, and partner locations.
• Occasional evening and weekend hours for fundraising events and community engagement. PHYSICAL REQUIREMENTS:
• Driving, climbing, stooping, kneeling, crouching, walking, lifting, reaching, talking, hearing, grasping and finger dexterity, repetitive motions.
• Sitting approximately 50 percent of the time.
• Standing approximately 20 percent of the time.
• Walking approximately 20 percent of the time.
• Driving approximately 10 percent of the time.
• Requires the exertion of up to 10 pounds of force continuously.
• Up to 50 pounds of force infrequently to lift or otherwise move objects. VISION REQUIREMENTS: The minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, and extensive reading. EQUAL OPPORTUNITY EMPLOYER: Full Circle Recovery Community Center is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Full Circle will provide reasonable accommodations to qualified individuals and encourages prospective employees and incumbents to discuss potential accommodations with the employer. Full Circle Recovery Community Center reserves the right to change this job descri