Mentor Service Manager (O&M Team)

In this position, you will: Responsible for the oversight of the delivery performance of the mentorship team Responsible for the resolution of issues in accordance with mentorship service requirements set out in the projects Preparing and submitting a mentorship services report to client for reviewing 7 days prior to each mentorship services monthly meeting.

The reports should entail: A summary of mentorship services team and mentees performance Summary of past and future mentorship training activities Topics to be focused in next month Any issue raised in MS monthly meetings and others Responsible for all mentorhsip services team activities and personnel to ensure that the mentorship services team understands the services requirements of the project Participate in monthly mentoring service meetings with the client, focusing on overall mentorship service team performance and issues.

To be successful in this position, you should meet the following requirements: Possess at least one Bachelor’s degree in Electronics / Telecommunications / Information Engineering or equivalent. At least ten (15) years’ experience of telecom operator work experience. At least five (5) years’ experience in 4th generation or 5th generation mobile system maintenance management and planning, maintenance services workflow development and knowledge transfer and assessment.

Project Management Professional certified is highly desired and considered as a plus. Good Command of written & spoken English, Cantonese and Mandarin. Excellent analytical and problem-solving skills, along with excellent teamwork and communication abilities. Excellent organizational skills to oversee team delivery performance and ensure compliance with project service requirements.

Proven experience in managing mentorship or training programs, preferably within operations & maintenance teams. Experience in conducting and participating in client-facing meetings, focusing on service performance and issue resolution. Skilled in coordinating team activities, ensuring personnel understand project service requirements, and promoting delivery progress.

Demonstrate a high level of professionalism, responsibility, and team - working spirit. Possess strong management skills to lead the mentorship service team.