Inside Fleet Account Specialist

Inside Fleet Account Specialist (Ford & GM)**

Job Summary

The Inside Fleet Account Specialist supports Ford and GM commercial, municipal, and government fleet accounts by managing the full lifecycle of vehicle orders-from initial inquiry through delivery and post-delivery support. This role serves as the primary internal point of contact for fleet clients and OEM programs, ensuring accuracy, compliance, and a high-level customer experience.

Key Responsibilities

Manage assigned Ford and GM fleet, commercial, and government accounts

Act as the internal liaison between fleet clients, dealership departments, and OEM fleet programs

Prepare accurate quotes, availability updates, and program-based pricing using Ford Pro and GM Envolve tools

Coordinate upfits, body companies, and third-party vendors

Oversee compliance requirements for multi-unit and government deliveries

Maintain communication with clients regarding order status, production, shipping, and delivery timelines

Ensure all documentation aligns with OEM, lender, and regulatory requirements

Work closely with accounting on invoicing, funding, floorplan, and OEM incentive processing

Maintain organized and accurate records in CRM and dealership systems

Support long-term fleet account retention and repeat business through consistent follow-up and service

Qualifications

Previous experience with Ford Pro and/or GM Envolve fleet operations desirable but not a requirement

Knowledge of OEM fleet programs, incentives, and ordering processes desirable but not a requirement

Strong attention to detail and documentation accuracy

Excellent communication and organizational skills

Ability to manage multiple accounts, deadlines, and OEM processes simultaneously

Proficient in CRM systems, Microsoft Office, and dealership software desirable but not a requirement

Self-motivated, accountable, and comfortable working in a fast-paced dealership environment

Work Environment

Inside, office-based position

Collaborative dealership setting

High-volume, detail-driven workflow

Why Join Us

Established Ford & GM fleet business with repeat commercial and government clients

Competitive compensation structure aligned with performance

Supportive leadership and cross-department collaboration

Long-term growth opportunities within fleet and commercial operations