Manager, Financial Aid

The UNM Student Financial Aid Office seeks an experienced and student-focused professional to serve as the Financial Aid Manager for the Federal Aid Processing team of the department. This position oversees the administration, compliance, and operational effectiveness of federal, state, institutional, and other financial aid programs while leading a team of Financial Aid Officers responsible for delivering timely and accurate financial aid services.

The Financial Aid Manager serves as a subject matter expert on Title IV regulations, provides leadership for financial aid processing operations and compliance activities, and collaborates with campus partners to support student access, retention, and success. The ideal candidate will combine strong regulatory knowledge, operational expertise, leadership skills, and a commitment to continuous improvement in a dynamic higher education environment.

Duties and Responsibilities

Supervise, mentor, train, and evaluate financial aid processing staff. Manage daily financial aid processing operations, including verification, awarding, eligibility reviews, and compliance monitoring. Ensure compliance with federal, state, institutional, and Title IV regulations. Monitor regulatory changes and implement operational and policy updates as needed.

Oversee compliance activities such as overpayment resolution, Pell LEU monitoring, and federal loan aggregate limit tracking. Analyze processes and implement improvements to enhance efficiency, accuracy, and student service. Support audits, program reviews, and compliance assessments. Collaborate with Enrollment Management, Scholarships, Student Employment, Student Accounts, Registrar, and other campus partners.

Present financial aid information at workshops, orientations, and outreach events. Serve as a resource for complex financial aid inquiries and regulatory guidance. Knowledge, Skills, and Abilities: Comprehensive knowledge of federal, state, and institutional financial aid programs. Strong leadership and team development skills.

Excellent customer service and relationship-building abilities. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and commitment to compliance. Proficiency with data analysis, reporting, and operational performance management. This is a full-time, benefits eligible position.

The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Prospective Employee page for a more complete explanation of UNM benefits.