Administrative Assistant I

Responsibilities

• Provide comprehensive administrative support to the Program Attorney and Citizenship Department, ensuring efficient daily operations and workflow management.
• Serve as a primary point of contact for members, demonstrating professionalism, discretion, and high-quality service.
• Manage complex calendars, schedules, appointments, meetings, and conferences; coordinate logistics and resolve scheduling conflicts as needed.
• Screen and direct incoming calls, inquiries, and correspondence, maintaining confidentiality and sound judgment.
• Register and assist members in person and by phone who seek citizenship or other immigration-related services.
• Prepare, proofread, and distribute departmental correspondence, reports, and certified mail documentation.
• Generate reports and perform data entry, with a high degree of accuracy.
• Maintain and monitor departmental records and the Document Management System to ensure accuracy, organization, and compliance with established procedures.
• Process departmental mail and maintain organized electronic and hard copy filing systems.
• Coordinate and support outreach events by preparing materials and assisting with event logistics.
• Complete special projects and perform additional duties as assigned by management.
• Consistently meet departmental performance standards, including attendance, punctuality, dependability, and quality of work.

Qualifications

• High School Diploma or GED required; or College Degree preferred
• Minimum of one (1) year Administrative Assistant experien ce working in a fast-paced office environment with the ability to effectively prioritize, multitask, and meet deadlines.
• Must have strong proficiency in Microsoft Suite, Excel, Word, PowerPoint and Outlook.
• Excellent keyboarding skills required
• Excellent written, verbal, and interpersonal communication skills, with the ability to build positive working relationships and interact professionally with diverse populations.
• Strong troubleshooting and problem-solving skills, with the ability to identify issues and resolve them efficiently.
• Experience with healthcare benefits and knowledge of the comprehensive package of health, pension and other benefits available through the 1199SEIU Funds preferred.
• Must be available to work evenings and weekends as needed.
• Bi-lingual sp eaking preferred.