Project Manager

This role is within Mortgages Chief Information Office (CIO) function under CT (Customer Technology), part of the wider Chief Operations Office (COO) organisation, which is responsible for delivering IT solutions which have our customers and colleagues at the heart of everything we do.

Your role

will involve deep understanding of the mortgage landscape and Nationwide’s mortgage IT estate to the delivery of multiple initiatives in the Mortgage Servicing Value Stream within Mortgage supporting strategic roadmap, reliability, best practice adoption and resilience. Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams?

Do you thrive under pressure working within a fast-paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Project Manager role in the Mortgages CIO could be for you!

We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working.

We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at our Swindon office. If your application is successful, your hiring manager will provide further details on how this works.

You can also find out more about our approach to hybrid working here . Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing This is an exciting opportunity within the Mortgage CIO Servicing Value Stream – on a day-to-day basis you will own and support the management of our Servicing Value Stream projects through the full lifecycle from inception through to close-down. This will involve supporting scoping, planning, estimating, and delivering the change.

You will take responsibility for the delivery and successful management of projects against agreed delivery plan(s) to time and quality, managing workstream plans. This will involve business readiness, control development, monitoring and implementation. You must be adept at working with ambiguity and delivering at pace, providing timely updates and reporting to the Programme Lead on progress, updates to plans, slippage, risks and issues.

You will support the utilisation of the appropriate delivery methodology and production of collateral, and you will enable delivery of the defined outcomes. This role encompasses collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Nationwide principles and governance framework.

About you

Demonstrable experience of delivering mortgage projects Extensive knowledge of leading medium sized projects end-to-end from inception, through to benefits realisation, which have delivered measurable outcomes Ability to develop and manage end to end project plans and work breakdown structures Effective collaboration with a team of analysts, engineers, testers and business stakeholders coupled with strong Jira skills Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities Ability to translate complex technical concepts into clear, commercially focussed business conversations Knowledge and experience of working with different change methodologies e.

g. Agile and experience of robust governance and reporting frameworks Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence The confidence to challenge and influence where required including production of reporting up to Senior Leadership Team level Our customer first behaviours put customers and members at the heart of how we work together.

They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel

• We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight
• We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better
• We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done
• We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy . If you want to find out more about using AI in our recruitment process, please read more here . Disability Confident We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level. That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support . Apply safely with Nationwide Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam. The hiring manager for this role is Ian Mayes, and the main recruitment contact is Nathan Richens.