Sales Support

· Provide technical support to the sales team.

• Assist customers/channel partners on technical matters
• Technical support to system integrators, developers and end-users.
• Project management for solutions i.e handling projects and coordination among divisions
• Manage system integration
• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Provide pilot support and customer training
• Manage demo area and machines to ensure machines are always ready
• Provide technical support to the sales team.
• Assist customers/channel partners on technical matters
• Technical support to system integrators, developers and end-users.
• Project management for solutions i.e handling projects and coordination among divisions
• Manage system integration
• Actively engage with end-user through effective communication to understand their needs and propose solutions accordingly
• Involve in product launch, including planning, demo and conducting product training
• Provide pilot support and customer training
• Manage demo area and machines to ensure machines are always ready
• At least 3 years of relevant experience working in Retail, F&B, Hospitality, Banking, or Public Service industries.
• Diploma/Degree or a combination of education and experience in engineering and information systems. Strong understanding of Software Architecture, REST APIs, System Integration Familiarity with Point of Sale (POS) Systems, Kiosk Management Platforms, Payment Gateway Integration Proven experience in Self-Service Kiosk or Digital Transformation projects. Knowledge of Microsoft Azure, .NET, React, Mobile Application Development, or Microservices Architecture.
• Proven technology skills, outstanding interpersonal abilities, and strong written and verbal
• communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Positive, service-oriented personality
• Can-do attitude