Port Agency Operations Manager Benin (M/F)

YOUR ROLE

Reporting to the Cluster General Manager, you will provide support and expertise for the development of port activities for CMA CGM Group within your Cluster. Your main mission is to coordinate, lead, pilot and supervise all activities of the Operations departments. WHAT ARE YOU GOING TO DO? Maintain a solid, qualified, and experienced team and leadership Ensure the team’s awareness of the group and agency’s strategies, approaches, targets, and instructions Monitor performance and KPIs and work with the local team and GBS on continuous development Ensure alignment to the Core model and Core processes and tools Collaborate with lines, Partners, and agency commercial and ILS management and set clear objectives and working procedures per service to achieve the most beneficial calls commercially, Operationally and Cost wise Ensure high collaboration between Vessel OPS, Cargo OPS, Transshipment, Cargo readiness, Cargo Flow and Ship Manager for smooth workflow and efficiency Focus and coach teams on the group’s assets’ best productivity, Cargo loading priorities, Less dwell time, Operational cost reduction Maintain good relationships with the management of Ports, Terminals, Partners, Stevedores, Husbandry agencies, authorities, and all the stakeholders Identify Local opportunities and communicate it with the agency management team, RO and HO Forecast and report all major events to agency management teams, RO, Lines, OPS direction, and all other stakeholders and prepare a mitigation operational plan Collaborate with Procurement in RO and HO for renewal of the contracts and SLAs and highlight the operational and financial requirements Monitor and Cost saving initiatives in line with RO to control and reduce OPEX Coordinate with local IT the EDI development needs for further exchange with the stakeholders Review Daughter agency OPS performance and set a development plan Ensure Corporate tools are well understood and used by the Operations department WHO ARE WE LOOKING FOR?

Preferably, you hold a postgraduate degree (5 years of higher education) from a Merchant Navy School or a master’s degree in Transport and Logistics, or an equivalent qualification or experience. You ideally have at least 5 years of professional experience in maritime activities in a similar position. You have developed a professional network in the maritime sector, allowing you to be legitimate internally and externally with partners.

A first successful experience in team management is preferred. You have good listening and communication skills and know how to work in a team. Your interpersonal skills, your ability to persuade and your proactivity are your major assets to succeed in this position. You have a strong capacity to adapt. You are compliant and have a big sense of responsibility.

You can manage emergencies and crisis situations. You are fluent in French and speak professional English. You are computer literate. APPLICATION DEADLINE: MONDAY, OCTOBER 26, 2026, AT 5:00 P.M.