Customer Service Representative for Plumbing Company

Customer Service Representative (CSR) – Plumbing Company 📍 Murfreesboro Area, TN 🏢 TN Plumbing Solutions Job Overview TN Plumbing Solutions is looking for a reliable and organized Customer Service Representative (CSR) to join our growing team. This position plays a key role in helping customers schedule service, answering questions, and ensuring every customer has a great experience from the first phone call to job completion.

We are looking for someone who is friendly, detail-oriented, and able to handle a fast-paced office environment.

Responsibilities

• Answer incoming customer calls and schedule service appointments
• Dispatch technicians and coordinate daily schedules
• Respond to customer questions and provide excellent customer service
• Maintain accurate customer records in our system
• Follow up with customers regarding appointments and services
• Assist with invoices, payments, and general office tasks
• Work with the team to ensure smooth daily operations Qualifications
• Previous customer service or office experience preferred
• Strong phone and communication skills
• Ability to multitask and stay organized
• Basic computer skills
• Positive attitude and professional demeanor
• Experience with Service. Titan or similar software is a plus (but not required) What We Offer
• Competitive pay based on experience
• Stable, full-time position
• Friendly team environment
• Opportunity for growth within the company Schedule Full-Time Monday – Friday