Quality Engineer (QE)

Job Summary

The Quality Engineer is responsible for controlling and resolving quality rejects identified in-house and across overseas TEC plants, driving containment, root cause analysis and ensuring permanent countermeasures. This role serves as a key quality liaison between customers, suppliers, and global manufacturing partners, supporting warranty issue resolution, new model launches, and continuous improvement of quality systems and standards.

Key Responsibilities

Own reject-resolution process for parts issues found at the customer, in-house, and from overseas TEC plants, leading root cause analysis (5-Why, fishbone, etc.) and validating effective, permanent countermeasures. Serve as a primary quality contact for customers, maintaining proactive communication on part issues, containment actions, and resolution timelines.

Develop and present technical quality reports (PowerPoint and data-driven formats) to communicate issues, trends, and corrective actions to overseas plants and internal leadership. Partner with engineering and manufacturing to adapt, implement, and control change points within the manufacturing process (CPCS). Lead facility walkthroughs and layered process audits to ensure quality policies, procedures, and standards are followed and continuously improved.

Support new model start-up and warranty investigations, partnering with design, production, and supplier teams to prevent recurrence. Analyze quality data and metrics (defect rates, PPM, cost of quality) to identify trends and prioritize improvement opportunities. Travel domestically and internationally as needed to meet with customers, suppliers, vendors, and overseas TEC plants.

As knowledge and experience expand the associate may assume additional responsibilities, participate in cross-functional improvement initiatives, and pursue advancement opportunities. Required Qualifications Bachelor's degree in Engineering, Quality, or a related technical field (equivalent experience considered). Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) and company-specific database/quality software.

Working knowledge of quality tools and methodologies (root cause analysis, PDCA, PFMEA, control plans). Strong problem-solving, communication, time-management, and multitasking skills, with the ability to work both independently and in a team environment. Demonstrated attention to detail and the ability to read and interpret technical drawings and specifications.