Coordinating Nurse

About the role

To be responsible for the delivery of professional and effective medical assistance services for all clients of International SOS to the highest standards of excellence in conjunction with the Regional Medical Director, Coordinating Doctors, and Nurses.

Key Responsibilities

Conduct medical due diligence and case direction. Handle ongoing medical tasks and ensure proper handover at shift changes. Provide referrals and retrospective claims assessments. Plan and oversee medical hospitalization cases and operational issues. Medical Assistance Services: Assess and manage medically related calls.

Provide telephone medical assessments and advice. Organize and supervise medical assistance, including referrals and transportation. Conduct site surveys and enhance medical capabilities. Medical Liaison and Reporting Produce and communicate medical reports. Liaise with medical officers, clients, and insurance companies.

Maintain high standards of documentation. Medical Transportation: Maintain transportation standards and assess evacuations. Liaise with airlines for medical clearance. Act as a medical escort and manage emergency medical equipment. Network Services and Referrals: Refer patients to appropriate care and share information on medical providers.

Participate in site surveys and medical audits. Case Escalation: Escalate cases as per protocol. Promotion of International SOS Services: Participate in business development activities. Explain medical services to clients. Miscellaneous: Promote policies and procedures. Undertake client-specific training and continuing education.

Play a leading role in case management and team development. Attend meetings and participate in mentoring programs.

About you

Min 5 years of experience in acute care (ICU/ED) and/or primary care, Medical/Surgical, Maritime medical experience, Previous telephone triage experience desirable Previous experience in Clinical Case Management desirable, not essential Registered General Nurse Active Registration/License (SNB License) BCLS certification Broad medical knowledge with clinical experience and critical thinking skillset Computer literacy skills with experience in Word, Outlook Excel and Adobe (PDF) Excellent customer service skills What we offer Comprehensive 12-16 weeks induction group training, a mix of classroom and on the job training, buddy system and mentoring.

Supportive, collaborative & friendly team culture Structured remuneration and progression program, enabling you to grow your career within a global organization Collaboration with colleagues from other assistance centres located in each region to gain an international perspective and understanding on world topics and issue Working hours Shft hours, between 7am to 8 pm 15 working shift per month with 15 off days Shift are ideally 2 days on, 2 days off or 3 days on, 3 days off 100% work from office, no hybrid or WFH option No night shift, required to work on weekends and public holiday