Onboarding Specialist

The Onboarding Specialist is responsible for managing the end-to-end onboarding process for new merchants and clients, from initial handover to successful go-live. Acting as the primary point of contact during onboarding, the role ensures a smooth client experience while coordinating with internal teams to meet operational, compliance, and business requirements.

Manage merchant onboarding activities from assignment through go-live. Communicate with clients daily via email and other communication platforms. Monitor and coordinate the KYB/KYC process, including the collection and review of required documentation. Follow up with clients regarding outstanding documents, compliance requirements, and onboarding milestones.

Review onboarding-related agreements and documentation, coordinating with the Legal team where required. Monitor the status, execution, and renewal of merchant agreements, licenses, and corporate documents. Perform website and URL checks to verify operational readiness and support risk assessment processes. Track onboarding progress, monitor go-live timelines, and proactively follow up on pending actions.

Coordinate onboarding requests with Compliance, Legal, Risk, Support, Finance, Tech. Ops, Sales, and Account Management teams. Participate in internal meetings and provide onboarding status updates. Maintain accurate onboarding records and ensure compliance with company policies and procedures. Perform other onboarding, operational, and client management tasks as required.

Strong attention to detail manage multiple tasks simultaneously Strong organizational and time-management skills Basic knowledge of payment processing Attention to detail and problem-solving abilities. Experience in onboarding, compliance, operations, fintech, payments, or a related field is an advantage. Competitive salary package aligned with experience and market standards.

Medical Insurance starting from day

1. Access to training resources and development opportunities that support your professional growth. Well-stocked office with snacks, drinks, and refreshments available daily. A multinational organisation that promotes a strong, collaborative culture Regular team-building events and company activities that strengthen collaboration across teams. Employee Recognition Program celebrating our "Employee of the Month" with special perks.