Patient Coordinator

Overview

We are seeking a friendly, organized, and dependable Patient Coordinator to join our busy oral surgery office. The ideal candidate is a team player with strong communication skills, a professional and compassionate demeanor, and the ability to multitask in a surgical office environment. This individual will be the first point of contact for our patients and referring offices, playing a vital role in ensuring smooth and efficient office operations.

Attention to detail is essential, along with the ability to comfortably manage a high volume of patient interactions both in person and over the phone. Description: The Patient Coordinator will be responsible for overseeing the patient check-in process, managing heavy phone activity, and ensuring that all necessary documentation—such as registration paperwork, referral notes, x-rays, and orders—are received and complete prior to scheduled appointments.

This position requires a proactive communicator who can verify insurance benefits, assist with treatment coordination, and contribute to an excellent overall patient experience. Primary Responsibilities: Greet and check-in patients upon arrival Handle high-volume phone activity, including scheduling, rescheduling, and answering patient inquiries Verify registration paperwork, referrals, imaging, and surgical orders are received and complete prior to scheduled appointments Communicate with referring offices to collect missing documentation or clarify treatment details Conduct insurance verification and obtain any required authorizations Ensure patient records are accurately maintained and updated in the system Coordinate with clinical and surgical teams to ensure patients are prepared for their appointments Collect co-pays, review financial policies with patients, and process payments Assist with various administrative tasks to support office efficiency Maintain confidentiality of patient information in compliance with HIPAA regulations Preferred Qualifications: Minimum 2 years of experience in a dental, oral surgery, or medical front office setting Experience with dental practice management software (Knowledge of WinOMS/Sensei is a plus) Familiarity with insurance verification processes for medical and dental plans Strong interpersonal and customer service skills and a patient-centered attitude Ability to manage multiple priorities and work efficiently in a fast-paced environment Bilingual (English/Spanish) preferred but not required Benefits: 401(k) with matching Paid time off Health, dental, and vision insurance Life insurance Continuing education and professional development opportunities Salary $18 - $22 per hour