Investment Office Manager

Position Summary

First Community Credit Union seeks an organized, proactive, and service-oriented professional to serve as Investment Services Office Manager. This position works closely with the Program Manager and Investment Consultants in a leadership capacity to support the organization and responsiveness of the growing practice.

Responsibilities include

planning and coordinating business activities throughout the year and supporting the Investment Consultants’ daily operations. Primary Responsibilities:

• Serve as the first point of contact for Investment Services inquiries, including referrals from branches, back-office teams, and the website, as well as walk-in members and inbound calls.
• Develop proficiency in LPL’s Client. Works core system, the Wealthbox client relationship management platform, and Money Guide Pro financial planning software. Training will be provided; prior experience with these systems is not required.
• Assist Investment Consultants with business organization, management of growing client bases, appointment scheduling, and development of best practices for calendar management, Wealthbox CRM activity, and Client. Works notifications.
• Support the Program Manager’s long-term growth and development strategies and internal processes, including referral tracking, monthly expense management and reporting, and compliance monitoring.
• Collaborate with LPL’s back-office departments to coordinate business activities, resolve client and advisor issues, and remain informed of operational updates.
• Submit all advertising and marketing materials to LPL’s Marketing and Regulatory Review team and make necessary revisions.
• Collaborate with LPL’s Marketing Solutions team to coordinate email campaigns, the monthly email newsletter, and website and social media outreach, including the collection of data on marketing campaigns and seminars.

Qualifications

Candidates must demonstrate experience and proficiency with Microsoft Word, Excel, and PowerPoint, as well as the aptitude and leadership skills necessary to develop subject matter expertise in LPL Client. Works, Wealthbox CRM, and Money Guide Pro financial planning software. Securities and insurance licenses are not required.

The Investment Services department supports and encourages the pursuit of Series 7 and 66 securities licenses and life and health insurance licenses to support the continued growth of the practice. Candidates must be self-motivated, capable of working independently, and possess excellent verbal and written communication skills to support members and clients on a daily basis.

Candidates who currently hold securities licenses must have a clean U4.