Network Account Manager

Prime: Final Decision Making authority, accountable to the Management •B2B incident management •Customer escalation management Shared: Decisions reached jointly with peers on a collective basis •Prioritization of Problem Management to prevent service impact •Reduction in end Customer Complaints for B2B services •Automation for B2B service process and operation front •Restoration priority in B2B Incident management Contributory: Makes a major contribution to a decision or policy judgment reached by others •B2B Service awareness and trainings •Act as single point for customer KPI management •Must have expertise with SDWAN.

•In – Depth knowledge of IP domain •In-depth knowledge of SDH, DWDM, OTN, NPT, EPT domains •Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0 / Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP •Hands on with Huawei, CIENA, ALU, TEJAS, ECI, high end DXC, OTN and DWDM equipment •Incident management, people management, Problem management •ITIL and ITSM understanding •Excellent Problem Solving skill •Adaptation of new product and technologies •Excellent Customer focus •Good Collaboration with cross-functional domains •Inter-personal skills & Decision making #BAL