Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: Our agency opened in 2025 and is a growing team of four. I bring over 24 years of experience with State Farm, including time as an agent, in leadership, and now back into agency ownership. That experience has helped shape a strong, well-rounded approach to building a successful and supportive office.

I’m a graduate of the University of Maryland and a proud parent of three. Family is incredibly important to me, and outside of work I enjoy skiing and spending time with my kids. I stay actively involved in the community by serving on local boards, including organizations that support the homeless and the Latin American community.

For our team, we offer health, dental, and vision benefits, PTO and paid holidays, a Simple IRA, reimbursement for licensing costs, and a strong focus on work-life balance. Our office culture is hardworking, fun, and supportive. We’re looking for someone who is resilient, motivated, and able to handle challenges, including the rejection that can come with sales.

A good sense of humor and ability to have fun with the team is important - we work hard but enjoy the process together. If you’re driven and ready to grow, this could be a great fit. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.

You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.