Evening IT School Support - FT

JOB DESCRIPTION Information Technology School Support Reports to: Campus President Position Summary: The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students, and faculty.

Essential Duties and Responsibilities

Responds to administration/faculty/student inquiries concerning system(s) operations. Diagnoses system hardware, software, and operator problems. Provides updates to the College President on open tickets/problem resolutions. Tracks, prioritizes, and documents requests using an IT support request system. Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).

Responsible for tracking of IT supplies and equipment (e.g. cables and adapters). Performs regular updates to servers. Installs and builds cables for the campus. Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions. Documents systems processes and procedures.

Other duties as assigned. Student Support (Residential/Hybrid) Responsible for setting up student accounts. Responds to and troubleshoots all student inquiries regarding access to their accounts, laptops for online classes, and other software required for their courses. Administration/Faculty Support Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners, and department-specific software.

Educates administration/faculty on the basics of equipment and software. Skills/Competencies/Qualifications: 2-5 years of IT support experience Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred. Classification: Non-Exempt Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required.

Travel: Some Working Environment: Interior/Office Skills/Competencies/Qualifications:

• 2-5 years of IT support experience Education Requirements: Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred. Classification: Non-Exempt Work Hours: Forty per week but may vary daily. Evening hours and some weekend hours may be required. Travel: Some Working Environment: Interior/Office