Business Manager

Business Manager Commercial HVAC, Refrigeration & Kitchen Equipment Services LOCATION Tucker, GA (Metro Atlanta) DEPARTMENT Operations REPORTS TO Regional Branch Manager EMPLOYMENT TYPE Full-Time, Exempt WORK ARRANGEMENT On-Site COMPENSATION $65,000 – $85,000 + bonus ABOUT US Day & Nite Ameri. Serve provides commercial HVAC, refrigeration, and commercial cooking equipment service, maintenance, and installation to multi-site restaurant, retail, and commercial facility customers.

Our Tucker, GA branch serves customers across Metro Atlanta and the surrounding region and is a key part of our growing footprint.

POSITION SUMMARY

The Business Manager is the operating and financial engine of the Tucker branch. Reporting to the Regional Business Manager, this role owns the workflow from work order to cash: scheduling and capacity, quote follow-up and conversion, invoicing, time and attendance, and branch P&L performance. The Business Manager partners daily with field leadership to keep technicians productive, work moving, and customers informed.

KEY RESPONSIBILITIES

Capacity, Scheduling & Field Productivity

• Lead branch resource planning with field leadership, matching technician capacity to demand service, parts-return trips, and high not-to-exceed (NTE) work.
• Drive first-call readiness with Supply Chain and Logistics Coordination, reducing parts-at-shop delays and rescheduled jobs.
• Monitor technician utilization and field time, reconciling timekeeping, GPS, and work order data to find lost hours and coaching opportunities. Quoting, Billing & Cash
• Manage the quote pipeline end to end, reviewing, sending, and following up on quotes from both demand service calls and PM inspections to increase conversion.
• Own invoicing throughput and accuracy: set daily targets, clear invoice holds and escalations, and close monthly billing on schedule.
• Partner with Accounts Receivable on collections for key and past-due accounts. Financial Management & Reporting
• Review the branch P&L monthly with Finance, explain variances to budget, and own corrective actions.
• Maintain the branch scorecard (revenue, gross margin, technician utilization, quote conversion, invoicing cycle time, A/R aging) and review KPIs weekly with leadership.
• Support annual budgeting and forecasting for the branch. People, Payroll & Time
• Review and approve branch time and attendance accurately and on schedule, ensuring compliance with company pay policies and wage-and-hour requirements.
• Partner with Human Resources on hiring, onboarding, and branch staffing plans. Customer Relationships
• Serve as a primary business contact for the branch's top accounts, leading account reviews, providing work order status updates, and resolving service and billing escalations.
• Set a consistent customer communication cadence so customers hear about work order status before they have to ask. Operating Rhythm & Continuous Improvement
• Run the branch's weekly operating meetings (work order board, invoicing, quote review) with defined owners, actions, and follow-through.
• Identify process breakdowns across field and office workflows and implement fixes that hold.
• Champion adoption of Net. Suite and field service tools, ensuring data quality supports reliable reporting.

QUALIFICATIONS

Required

• 5+ years of operations or business management experience in commercial HVAC, refrigeration, facilities services, or another field service business.
• A track record of improving operating metrics such as utilization, billing cycle time, quote conversion, or margin, with examples you can walk us through.
• Strong financial acumen, including P&L review, budgeting, and variance analysis.
• Experience leading teams and holding direct reports and peers accountable to measurable targets.
• Advanced Excel skills and comfort working in an ERP and field service management system.
• Clear, direct communication with customers, technicians, and senior leadership.
• Bachelor's degree in Business, Finance, Engineering, or a related field, or equivalent experience. Preferred
• Experience with Net. Suite, Paycor or similar timekeeping, and GPS/telematics platforms such as Samsara.
• Multi-site restaurant, retail, or national account service experience.
• Familiarity with PM contracts, NTE work orders, and time-and-materials (T&M) quoting. WORK ENVIRONMENT
• On-site at our Tucker, GA office, Monday through Friday, with flexibility needed during month-end close and peak season.
• Occasional local travel to customer and job sites.
• Valid driver's license required.

COMPENSATION

& BENEFITS

• Competitive base salary $65,000 – $85,000 plus performance-based bonus.
• Health insurance with generous company contribution for select plans.
• Dental, vision, life, and disability coverage.
• 401(k) retirement plan with employer match.
• Paid time off and paid holidays. If you are a hands-on, results-driven operator who likes owning the numbers and building the processes behind them, we want to talk with you. Join us and help drive performance, efficiency, and customer satisfaction at a fast growing branch. Day & Nite Ameri. Serve is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.