Manager (AOC)

Assistant Operations Manager Bomy LLC | Amazon Delivery Service Partner (DSP) Position Summary Bomy LLC is seeking a dependable, organized, and motivated Assistant Operations Manager to help oversee daily delivery operations, manage drivers, maintain safety standards, and ensure company and Amazon performance expectations are met.

Required Qualifications Previous experience in operations, logistics, dispatch, transportation, or a leadership role. Strong leadership, communication, problem-solving, and decision-making skills. Ability to supervise employees, enforce policies, and hold team members accountable. Ability to multitask and work efficiently in a fast-paced environment.

Experience monitoring employee performance, coaching, and handling disciplinary matters. Strong organizational skills and ability to maintain accurate documentation. Basic computer skills, including email, spreadsheets, and operational systems. Dependable, professional, punctual, and able to handle workplace conflicts.

Valid driver’s license and acceptable driving record, if required.

Preferred Qualifications

Previous Amazon DSP or delivery operations experience. Familiarity with Amazon delivery standards, dispatch, and route tracking. Experience managing drivers, scheduling, attendance, and performance metrics. Knowledge of vehicle inspections, safety procedures, and incident reporting.

Key Responsibilities

Daily Operations Assist with daily dispatch, route assignments, and return-to-station operations. Monitor driver progress and coordinate rescues when necessary. Help manage staffing, scheduling, call-outs, and operational changes. Driver Management Supervise, coach, and support delivery associates. Monitor driver attendance, productivity, safety, and route performance.

Address performance issues and enforce company policies consistently. Document coaching, disciplinary actions, and employee concerns. Safety and Compliance Ensure drivers follow traffic laws, safety policies, and Amazon delivery standards. Monitor vehicle inspections, damage reports, and safety incidents. Address unsafe driving behaviors and delivery violations.

Customer Service and Administration Monitor customer complaints, delivery errors, and customer feedback. Maintain accurate attendance, performance, and incident records. Assist with timekeeping, overtime tracking, and employee training. Report operational concerns to management. Work Schedule Flexible availability, including early mornings, evenings, weekends, and holidays as needed.

Must be comfortable working in a fast-paced environment and adapting to operational changes.