Service Technician

Description Summary: Maintain a territory, set up and install new equipment, perform equipment maintenance, resolve technical issues and provide customers with training and support.

Essential Duties and Responsibilities

Provide quality maintenance and repair of Ricoh, Konica Minolta and HP Digital copiers, fax machines and printers Set up and install printers, copiers, scanners and copier software Provide routine service maintenance on printers, copiers, scanners and fax machines Troubleshoot, resolve, diagnose and repair equipment Service a full field of assigned territory Demonstrate the ability to connect and print from laptop computer Perform duties with professionalism, respect customers’ environment while providing excellent quality of work and maintain customer satisfaction Ensure the timely and accurate preparation of reports.

Properly maintain inventory, parts, tool bag and support equipment Keep informed of latest technologies, new products and other technical developments Coordinate service activities with dispatch, field personnel, management, sales personnel and customers. Provides assistance to management as required.

Requirements

Physical Requirements Must be able to carry at least 30 to 50 lbs. Job will require bending, squatting, kneeling, pushing/pulling and moving/lifting various equipment Driving company vehicle to customer locations Qualifications: High School diploma or GED Experience with service and maintenance of copiers, printers and fax machines Valid driver’s license and clean driving record Time management skills and ability to work independently while producing an exceptional quality of work Customer relations skills Analytical thinking, troubleshooting and problem solving skills