Advanced Service Desk Technician

The Advanced Service Desk Technician acts as a tier-2 resource for escalated service issues, issues that require more advanced experience/knowledge, or simply are more time consuming. They will coordinate with vendors as needed by our clients and facilitate scheduled calls between themselves and third parties. This team will be most likely to be deployed into a field service call.

In addition, they should be willing to help the other tiers of support as requested and as time allows.