Intake Specialist (4943-70)

Intake Specialist 1 (4943-70) Full-time, Classified Civil Service Pay Range: $40,000-$45,000 Position Summary The Intake Specialist 1 is the primary front desk operator and first point of contact for all veterans, visitors, and callers at HCVSC. This role answers incoming phone calls, greets walk-in veterans, creates and routes help desk tickets, processes routine veteran information changes, and ensures all requests are documented and assigned to the appropriate staff member.

The Intake Specialist 1 also provides administrative support including mail processing, document scanning, filing, and event check-in support.

Essential Duties and Responsibilities

Greet walk-in veterans and visitors and determine the purpose of each visit. Answer the primary phone line using the office greeting and route or transfer calls appropriately. Create and route help desk tickets for calls and walk-ins, assigning to the correct manager. Process routine veteran information changes (address, phone, email, status).

Provide administrative support including mail processing, scanning, and filing. Support event check-in operations as assigned. Required Qualifications High school diploma or GED. One (1) or more years of experience in customer service, reception, administrative support, or a public-facing role. Proficiency with basic computer applications (email, web browsers, Microsoft Office or Google Workspace).

Strong verbal communication skills and professional telephone manner. Ability to multitask and manage competing demands in a busy office environment. Ability to handle sensitive personal information with discretion and confidentiality. Valid Ohio driver's license.

Preferred Qualifications

(Wanted) Experience in a government, nonprofit, or veteran-serving organization. Familiarity with help desk or ticketing systems. Bilingual ability. Veteran of the Armed Forces of the United States (Ohio Revised Code 5901.07 preference applies).