General Manager

The Opportunity Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a General Manager at Chartwell, you will play a key leadership role in creating a vibrant, welcoming, and safe environment for residents and staff alike. You’ll oversee all aspects of residence operations. What You’ll Do Provide leadership to ensure smooth operations across all departments Oversee high-quality care, services, and programs that support resident wellness and satisfaction Lead, mentor, and support department managers and staff Ensure compliance with health, safety, and legislative standards while monitoring quality assurance Manage budgets, monitor financial performance, and support occupancy growth Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building Collaborate leadership team to ensure smooth operations and participate in the Manager on Duty rotation What You’ll Bring Minimum two years in a leadership role within the retirement or hospitality industry Proven skills in operations, team leadership, financial planning, and customer relations Graduate of a post-secondary diploma or degree program in nursing, social work, gerontology, hospitality, or business Excellent communication, interpersonal, and problem-solving abilities Self-directed, accountable, and effective at building collaborative teams Strong organizational and multitasking capabilities in a dynamic environment Proficient in Microsoft Office and residence management systems Ability to assess, plan, and implement processes for resident care, staff development, and operational efficiency Knowledge of provincial health regulations and retirement residence legislation Familiarity with budgeting, occupancy strategies, and marketing approaches Valid Driver’s License, or reliable means of transportation What We Offer A safe, inclusive workplace where you’re supported and appreciated Competitive compensation and benefits Opportunities for leadership development and career growth A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents Additional Requirements Ability to work flexible hours including some evenings and weekends Must be prepared to respond to emergency situations Some travel may be required Comfort using AI and other digital platform systems and tools to support daily work Clear Criminal Background Check, VSS and TB Test where required