Submission Officer-Japanese and French Speaking

Key Responsibilities

Review and verify visa application documents for accuracy and completeness. Submit visa applications to embassies, consulates, and relevant authorities. Communicate with Japanese and French-speaking applicants regarding documentation requirements and application status. Provide translation and interpretation support (Japanese ↔ French) when required.

Maintain accurate records and update internal systems with application progress. Coordinate with internal teams to ensure timely processing of applications. Follow embassy and consulate guidelines and ensure compliance with visa regulations. Resolve applicant queries professionally through email, phone, or in person. Handle confidential information with a high level of integrity.

Monitor application timelines and escalate any delays or issues.

Qualifications

Bachelor's degree in any discipline. Japanese language proficiency (JLPT N2 or N1 preferred). French (C1-C2) 1–3 years of experience in visa processing, immigration services, customer service, or a related field. Excellent communication skills in Japanese and French (spoken and written). Good knowledge of Microsoft Office (Excel, Word, Outlook).

Strong attention to detail and organizational skills. Ability to work under pressure and manage multiple applications simultaneously.

Preferred Skills

Experience working with visa application centres (VAC) or immigration/consular services. Knowledge of Japanese/French visa documentation and immigration procedures. Strong customer service and problem-solving abilities. Ability to work independently as well as in a team.