Director of Operations

Streamside Parks is a premier property management company specializing in the operation and enhancement of RV Park Resorts & Campgrounds across the Southeast. Streamside oversees a growing portfolio of 40+ parks, delivering consistent, high-quality experiences for residents and campers alike. With a focus on operational excellence, streamlined processes, and guest satisfaction, Streamside Parks ensures each property thrives under the unified Streamside brand while maintaining a strong financial performance and a commitment to continuous improvement.

Position Summary

The Director of Operations owns operational results across Streamside's full portfolio of 40+ parks — the numbers, the standards, and the alignment between district-level execution and the rest of the company. Reporting to the Chief Operating Officer, this role leads and develops the Regional and District Managers who are responsible, in turn, for Property Managers and park teams portfolio-wide.

This is a strategic and hands-on leadership role: the Director of Operations sets operational strategy, but also maintains visibility into district- and park-level performance to catch issues before they surface in portfolio-wide numbers. Success requires strong people leadership, financial acumen, and the ability to keep every department — marketing, finance, HR, IT, and Cap.

Ex/facilities — working in sync with park-level execution. Essential Responsibilities: Leadership & Team Development Lead, manage, and develop all Regional and District Managers, and through them, Property Managers and park teams portfolio-wide Build a high-performing operations team; own hiring, mentoring, and succession planning at the district and regional level Foster a culture of accountability and continuous improvement across every level of the operations organization Strategic Planning & Performance Develop and execute operational strategy aligned with company growth objectives, balancing profitability, efficiency, and service standards Own portfolio-wide KPIs — revenue, occupancy, NOI, and guest satisfaction — and hold Regional/District Managers accountable for hitting targets Maintain visibility into district- and park-level performance, not just portfolio roll-ups, to catch systemic issues early and course-correct fast Financial & Budget Management Own budget performance across the portfolio, ensuring efficient use of resources and achievement of financial targets at every park Review district- and park-level financial performance regularly with Regional/District Managers; ensure accurate reporting and rent/revenue collection portfolio-wide Standards & Process Optimization Identify and implement best practices, process improvements, and operational efficiencies that grow revenue, reduce costs, and improve guest experience Ensure compliance with industry regulations, safety protocols, and company standards across every park Enforce brand standards portfolio-wide, protecting consistency and the company's reputation Cross-Department Alignment Serve as the senior link between park-level execution and corporate departments — marketing, finance, Cap.

Ex/facilities, HR, and IT Establish a consistent operating rhythm with Regional/District Managers — regular check-ins, reporting cadences, and review cycles — to keep execution aligned with company timing Drive alignment across departments so company-wide initiatives actually land at the park level; flag and resolve misalignment early Guest Experience Ensure guest needs are consistently met and exceeded across the portfolio Analyze guest feedback portfolio-wide to identify and drive real service improvement, not just track it Reporting & Communication Provide senior leadership with regular, accurate updates on portfolio performance, risks, and key initiatives Communicate company goals and standards clearly and consistently down through Regional/District Managers to the park level Desired Outcomes: Guest Experience Excellence — guests consistently receive a superior experience across every park in the portfolio, with feedback driving real, measurable improvement Operational Efficiency — best practices and process improvements are identified and implemented, reducing costs and improving performance portfolio-wide Financial Performance — revenue, occupancy, and NOI targets are met or exceeded across the portfolio, with accurate budgeting and reporting at every level Team Leadership & Culture — Regional and District Managers are mentored, developed, and held accountable, building a high-performing operations organization Portfolio & Process Optimization — park- and district-level performance is visible and actionable, not just portfolio roll-ups, enabling early intervention Compliance & Safety Standards — every park operates in full compliance with safety, security, and regulatory requirements, without exception Cross-Functional Collaboration — marketing, finance, HR, IT, and Cap.

Ex/facilities initiatives launch on time and land successfully at the park level Competencies: Data Analysis: Ability to analyze park-, district-, and portfolio-level metrics and derive actionable insights to optimize performance Strategic Thinking: Capacity to develop and execute strategic operational plans aligned with business objectives and sustaining success Brand Management: Strong understanding of branding principles and experience delivering the brand promise to every guest through the team Relationship Building: Skill in cultivating and managing relationships with internal staff and external vendors Project Management: Proficiency in project management, including planning, budgeting, and resource allocation, to ensure successful execution of operational initiatives Communication Skills: Excellent verbal and written communication for effective collaboration with internal teams, stakeholders, and external partners Leadership: Ability to provide strategic direction, motivate teams, and foster a culture of collaboration and innovation within the operations organization Problem-Solving: Aptitude for identifying challenges, developing creative solutions, and adapting strategies to achieve desired outcomes Adaptability: Flexibility to adapt to changing market dynamics, emerging trends, and evolving business needs in the RV park industry