Junior Account Manager – Demand

Description About HyperGuest HyperGuest builds the technology powering hotel and travel-partner connectivity for the international travel industry. We're growing fast, and we're hiring a Junior Account Manager to support our account management team as we expand. The Role As Junior Account Manager, you'll support the day-to-day relationship management of a portfolio of customer accounts, working closely with a senior Account Manager. You'll be a point of contact for routine account needs and help keep operations running smoothly across departments. This is a good entry point into travel-tech account management, with room to take on more account ownership as you build up experience.

Responsibilities

Support day-to-day account relationships for a portfolio of customers, under guidance from a senior team member Monitor account performance (volume, revenue, contract values) and flag notable trends or issues to the team Maintain regular communication with accounts to support connectivity and identify potential opportunities Support the contracting process between travel partners and hotels and data accuracy Handle first-line customer service requests; escalate complex issues to senior Account Managers or other departments Keep CRM records accurate and up to date

Requirements

1 year experience in travel, travel-tech, hotel online distribution, or a related customer-facing role Some exposure to sales or account management concepts Organized, proactive, and eager to learn Comfortable working toward targets with support from the team Familiarity with Google Suite (Gmail, Drive, Docs, Slides, Slack) Basic MS Excel skills, with willingness to build these up quickly Excellent English; other languages a plus Good communication skills and a team-player attitude Self-starter mindset Nice to have: exposure to CRM tools (Zoho, Salesforce, or similar); familiarity with reading system logs