Hospital Services Director of Operations

Your Blood . Your Hospital. Your Neighbors Step into a leadership role where your impact is immediate, your expertise matters, and your commitment to quality drives lifesaving outcomes. As the Hospital Services Director of Operations , you’ll oversee blood manufacturing, product management, distribution, and advanced IRL testing; work that directly supports patients, donors, and clinical partners across the region.

You’ll lead strong teams, uphold rigorous regulatory standards, advance financial and operational performance, and champion continuous improvement in a mission‑driven environment. If you thrive in complex operations, love developing leaders, and want work that truly makes a difference, this role delivers both challenge and purpose.

Life. Serve Blood Center is a non-profit, community-based blood center that has served the needs of local hospitals and patients in our regions since 1947. As one of the 15 largest blood centers in the country, Life. Serve provides blood products to more than 175 hospitals primarily in Iowa, Nebraska, South Dakota, and Illinois.

SUMMARY This position is responsible for the daily implementation and management of activities regarding component manufacturing, product management and blood distribution, staffing and equipment allocation, and immunohematology reference laboratory functions within the Central Region. This is an on-site position and if necessary, candidate must be willing to relocate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides day-to-day management by implementing decision-making duties for activities and tasks associated with the functional business units assigned to this region while adhering to cost-effective and efficient guidelines with a focus on quality and customer service outcomes in the following areas: Blood manufacturing, product management, and product distribution.

Immunohematology reference laboratory (IRL) testing program. Serves as signatory to verify educational credentials of candidates. Under the direction of the laboratory director (medical director) and supervision of the technical supervisor (medical director), provides supervision of testing personnel and reporting of test results.

(CFR 493.1461) Responsible for the proper performance of all laboratory procedures and reporting of test results. (CFR 493.1461) Supports the development of policies and procedures to ensure compliance with standard operating procedures, quality assurance, and improvement programs. Uses data to disseminate/interpret information, manage schedules, maintain expertise, provide advice, and deliver presentations.

Analyzes, interprets, and manages financial resources. Accountable to ensure budget and financial objectives are met. Monitors operations to ensure a high quality of customer service and donor loyalty; resolve problems; and evaluate productivity goal attainment. Supports the development of procedures, quality improvement initiatives/controls that assess staff skills to ensure achievement of component manufacturing, product management, distribution, and IRL testing strategies.

Authority to recommend personnel decisions such as hiring, promotion, performance evaluation, coaching, disciplinary action, and terminations. Provides direct supervision to exempt and non-exempt team members (i.e., hire, orient, train, mentor, and evaluate assigned team members); assesses skills, identifies shortfalls, or develops training needs.

Implements, assesses, and provides guidance and feedback regarding performance standards of activities related to manufacturing and product distribution, IRL services, equipment/supplies, and team member efficiency. Responsible for development of leaders throughout the organization by being a role model of high-level leadership behaviors, through the implementation of leadership development opportunities, and recurring one-on-one meetings.

May require occasional evening or weekend accessibility by phone or email. Maintains confidentiality of Life. Serve Blood Center donors, team members, financial/proprietary records, and other information at all times. Maintains acceptable attendance. Supervisory Responsibilities: Central region: Hospital Services Supervisor I or II Hospital Services Testing Supervisor Hospital Services Support Services Coordinator NON-ESSENTIAL DUTIES Other duties as assigned.

Current driver’s license and motor vehicle report meeting insurability requirements preferred.

EDUCATION

Advanced computer skills in Microsoft Office products (Outlook, Excel, etc.) and a willingness to engage in learning other software. Working knowledge and experience working on a computer system required. Active Medical Technology (MT), Medical Laboratory Specialist (MLS), or Specialist in Blood Banking (SBB) certification required.

Bachelor’s degree or equivalent required. Minimum five (5) years of transfusion service and high complexity testing experience required; blood banking experience preferred.

BENEFITS

Our Benefits Are Just Your Type! When you’re part of a team that saves lives every day, you deserve benefits that have your back. Part-time team members enjoy: Vision coverage 403(b) retirement plan with up to 4% contribution after a year (and at least 1,000 service hours) Supplemental accident, critical illness, and hospital indemnity plans Flexible spending accounts for health, limited-purpose, and dependent care Full-time team members receive all of that plus : Medical and dental coverage HSA with employer contribution Life and AD&D insurance Supplemental life insurance Life.

Serve is proud to support the people who make life-saving moments possible: YOU! PHYSICAL REQUIREMENTS: Twist/turn Stoop/bend Push/pull Squat Balance Reach/work above shoulders Use hands/wrists to include fine/simple/gross motor skills and machinery usage Forearm rotations Lift/carry up to 50 lbs. Ability to sit or stand for long periods of time Offers of employment are contingent on the successful completion of pre-employment, post-offer drug testing and background checks.

Life. Serve Blood Center is fully committed to equal employment opportunity. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identification, genetic information, marital status, pregnancy, disability, veteran status or any other legally protected status.

Applicants requiring reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@lifeservebloodcenter.org.