Branch Manager

KEY RESPONSIBILITIES

A. Business Growth & Revenue Generation (Primary Focus) ∙Drive deposit mobilization targets (CASA, fixed deposits, savings). ∙Grow loan portfolio within approved risk appetite. ∙Identify and pursue new business opportunities (SMEs, micro clients, salaried customers, groups). ∙Develop and execute branch sales plans aligned with Bank strategy.

∙Monitor branch profitability and income performance. ∙Promote cross-selling of bank products (loans, deposits, digital channels, agency banking). ∙Build strategic partnerships within the branch catchment area. B. Customer Acquisition & Relationship Management ∙Build and maintain strong relationships with key clients.

∙Conduct regular client visits and market activations. ∙Ensure high customer satisfaction and service quality. ∙Resolve escalated customer complaints promptly. ∙Lead community engagement and brand visibility initiatives. C. Loan & Deposit Portfolio Oversight ∙Ensure quality of loan portfolio originated at branch. ∙Monitor delinquency and support recovery efforts.

∙Ensure proper documentation before loan submission to Credit. ∙Monitor deposit mix and cost of funds at branch level. ∙Track branch PAR and NPL trends. D. Branch Operations Management ∙Ensure smooth daily operations of the branch. ∙Maintain adequate cash management and liquidity. ∙Ensure compliance with operational policies.

∙Oversee branch security and asset safeguarding. ∙Ensure proper record keeping and documentation. E. Staff Leadership & Performance Management ∙Lead, motivate, and supervise branch staff. ∙Set and monitor staff KPIs aligned with business targets. ∙Conduct performance reviews. ∙Identify training needs and build team capacity.

∙Promote ethical conduct and customer-centric culture. F. Compliance & Risk Management ∙Ensure adherence to: oBank policies and procedures oKYC and AML/CFT requirements oRegulatory guidelines issued by the Bank of Tanzania ∙Ensure proper documentation of all transactions. ∙Support internal and external audit processes.

∙Maintain segregation of duties within branch. G. Reporting ∙Prepare and submit: oDaily/weekly sales performance reports oMonthly branch performance reports oPortfolio quality reports ∙Monitor: