Technical Services Specialist

Job Summary

The Technical Services Specialist has overall responsibility for equipment setup, maintenance and training in their designated operating region. They are responsible for ensuring that laboratory operations are aligned strategically with corporate goals and objectives. Primary Duties and Responsibilities

• Responsible for ensuring that laboratory procedures, instrumentation, documentation and methodology for laboratory operations are understood and complied with across all company laboratories
• Take the lead in investigating non-conformances in laboratory instrumentation, troubleshoot and oversee completion of repairs
• Address technical issues that arise, including but not limited, to routine instrument maintenance, coordinating outside service contracts, and facilitating emergency equipment repairs
• Provide technical consultation for laboratory managers, operations and field staff pertaining to instrumentation and laboratory generated analysis, training and record management
• Coordinate between Technical Services Department and Regional Laboratory Managers for installation of new or replacement equipment and procure and implement calibration and QC material for individual laboratories
• Support Laboratory Managers with Cap. Ex and instrument upgrades
• Assist in new laboratory set up. Unpackage, set up equipment and oversee vendors installation when applicable
• Provide backup to Director, Technical Services by handling issues that arise in their absence.
• Report to Technical Services Center for instrument builds and repairs
• Keep detailed inventory and status updates for all instrumentation at the Technical Services Center