Patient Registration Professional Supervisor

Are you looking for a career opportunity that gives back to your community? Look no further than Community Health Systems, Inc. (CHS)! Why choose CHS? Great Benefits (Medical/Dental/Vision/401K Plan/Life Insurance Offerings) Generous PTO Plan Excellent Work-Life Balance Fun Employee Events! JOB SUMMARY:The Patient Registration Professional (PRP) Supervisor is responsible for coordinating and supervising the daily operations of the front office and call center functions supporting medical, dental, and behavioral health services.

Under the direction of the Senior Patient Access Manager, this position provides frontline leadership, staff training, coaching, workflow oversight, and operational support to ensure efficient patient registration, accurate insurance verification, effective communication, and a positive patient experience. The PRP Supervisor serves as a working supervisor, assisting with direct patient registration responsibilities as needed while promoting staff accountability, adherence to established policies and procedures, and consistent delivery of high-quality patient services.

Essential Job Functions

• Supervises day-to-day administrative duties of the front office, including monitoring Electronic Medical Record (EMR) workflows, registering patients, verifying and updating patient financial and demographic information, verifying insurance, answering telephones, etc.
• Assigns PRP In-Basket and Voicemail monitoring rotation and ensures PRP In-Basket and Voicemails are monitored and updated daily.
• Manages the schedule of front office staff and establishes efficient use of personnel, staffing patterns, and patient scheduling.
• Oversees PRPs’ timecards and shifts.
• Ensures the reception and patient waiting areas are run efficiently, promoting a positive, welcoming image to patients and visitors.
• Establishes and reviews practice procedures, policies, and protocols in collaboration with the Senior Patient Access Manager regarding front office staff.
• Performs basic administrative duties related to overall patient services including quality metrics and dashboard management with the Senior Patient Access Manager.
• Provides coaching to the front office staff and is responsible for in-service training and orientation of new front office staff, ensuring competencies are complete.
• Greets and directs patients in a prompt and courteous manner.
• Provides coaching to the front office staff and is responsible for in-service training and orientation of new front office staff, ensuring competencies are complete.
• Performs monthly 1-on-1 meetings with PRPs and completes annual performance reviews.
• Maintains office supply inventory and places office orders for the front desk areas as needed.
• Oversees the after-hours call log.
• Actively participates and is accountable for duties assigned that support the Mission and Values of being certified as a Patient Centered Medical Home.
• Attends meetings as required.
• Follows all CHS policies, procedures, regulatory and legal requirements.
• Other duties as assigned.

Qualifications

• 1-year administrative supervisory experience; preferably in public health or community health.
• Minimum of 1 year experience working with insurance companies and insurance verification processes.
• 2-year front desk experience.
• Call Center experience preferred.

Education

• Associate’s Degree preferred. Experience will be considered in lieu of education. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to perform tasks involving physical activity, which may include lifting of supplies and equipment; extensive bending, standing, walking or sitting may be required.
• The employee must occasionally lift/ and or move up to 10 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is frequently exposed to significant work pace/pressure. The noise level in the work environment is usually moderate. Lines of Supervision The PRP Supervisor reports to the Senior Patient Access Manager. This position offers an opportunity to contribute to a positive, patient-centered environment while supporting essential administrative functions. For information on CHS including more information on employee benefits and our company culture, visit our website at www.chsofwi.org DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job class. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. CHS is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.