Service Appointment/Receptionist

We are seeking a friendly and organized Service Appointment/Receptionist to join our team at Quality Auto Group in Englewood, NJ. This role is essential in providing excellent customer service and ensuring smooth communication between our service department and customers.

Responsibilities

• Greet customers warmly and assist them promptly upon arrival

• Schedule service appointments efficiently to maximize shop productivity

• Answer and direct phone calls, respond to customer inquiries via phone, email, or in person

• Maintain accurate records of service appointments and customer information

• Coordinate with service technicians to update customers on the status of their vehicles

• Handle administrative tasks such as filing, data entry, and processing payments if required

Requirements

• Previous experience in an automotive service or receptionist role preferred

• Excellent communication and customer service skills

• Strong organizational and multitasking abilities

• Proficiency with computers and scheduling software

• Professional and friendly demeanor

• Ability to work in a fast-paced environment

Benefits

• Competitive compensation package

• Opportunities for professional growth and development

• Supportive and friendly work environment

• Employee discounts on services and vehicles

About the Company

Quality Auto Group is a reputable automotive dealership located in Englewood, NJ. We pride ourselves on delivering exceptional customer service and maintaining strong relationships with our clients. Join our dedicated team and contribute to our commitment to quality and excellence.