Hotel Housekeeping

BASIC PURPOSE: Clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

ESSENTIAL FUNCTIONS

1. Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but not limited to:

• Picking up trash
• Changing linen and making the bed
• Cleaning entire bathroom
• Sweeping and dusting guest room
• Cleaning the windows and balcony (80%)
• And all other duties as assigned by Executive Housekeeper/Room Attendant, FOM, AGM/GM

1. Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. (5%)
2. Receive assigned section, keys, supplies and any priority room requests from the Executive housekeeper/room attendant. Turn in keys and unused supplies at end of shift. (5%)
3. Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)
4. Report any missing articles, damage or mechanical problems to the Executive housekeeper/room attendant and turn in articles left in room. (3%) Non- Essential Functions: Coordinate with Executive Housekeeper/Room Attendant on work priorities and provide assistance when needed. (2%) Job Specifications (Knowledge/Skills): Education: Nor formal education required Experience: Prior housekeeping experience desirable Skills and Abilities: Must have the ability to clean rooms during an eight- hour working day Able to communicate minimally in English Self-starting personality with an even disposition Ability to meet standards of appearance Able to communicate with guests . No. of employees supervised: None Travel required: None Hours Required: Scheduled days and times may vary based upon business needs. Must be available to work weekends and holidays as needed. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. JOB TITLE: Housekeeper/room attendant ENVIRONMENT Physical Job Requirements (for essential functions only) ===================================================== Lifting/Pushing/Pulling/Carrying Constantly pushing loaded supply cart from room to room (up to 75#), carrying tote tray with replacement amenities to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry shoot, operating vacuum. No Lifting/Pushing/Pulling/Carrying Required. ----------------------------------------------------------------- Bending/Kneeling Constant bending and kneeling to clean bathroom, vanity and making beds. Dusting requires bending to reach low areas on furniture. No Bending/Kneeling Required. ----------------------------------------------------------------- Mobility Movement to reach all areas of responsibility to include: closet shelves, windows, ledges, pipes, under beds, behind furniture Stationary Position ----------------------------------------------------------------- Continuous Standing Continuously standing and/or walking to accomplish all that is required for the position No Continuous Standing Required. ----------------------------------------------------------------- Climbing Stairs: Up to approx. 40 steps 10 % of work week_ (time period) Ladders: Up to approx.feet% of_____________ (time period) No Climbing Required. ----------------------------------------------------------------- Driving Describe type of vehicle, distances, % of time involved and frequency. X No Driving Required. ----------------------------------------------------------------- Work Environment Inside: 100 % of each shift_ (time period) Outside: ____ % of ______ _ (time period) Describe any abnormal temperature exposures: ----------------------------------------------------------------- JOB TITLE: Housekeeper/room attendant ENVIRONMENT Physical Job Requirements (for essential functions only) ===================================================== ----------------------------------------------------------------- Hearing Critical Moderate X Minimal Explain: Guests approach with requests and questions ----------------------------------------------------------------- Vision X Critical Moderate Minimal Explain: To assess required reaction to meet standards ----------------------------------------------------------------- Speech Critical Moderate X Minimal Explain: Can utilize alternate communication ----------------------------------------------------------------- Literacy Critical Moderate X Minimal Explain: Can utilize alternate training tools ----------------------------------------------------------------- Chemicals/Agents Standard cleaning chemicals. No Chemicals/Agents Used. ----------------------------------------------------------------- Protective Clothing Type: Gloves and Goggles (optional) Approx. _5-20 % of _each shift (time period) X None Required. ----------------------------------------------------------------- Equipment Operation Vacuum cleaner, shampooer, waxing machine. None Required. ----------------------------------------------------------------- Other Considerations None.