Customer Success (Remote)

This is a remote position. We are a rapidly growing tech SaaS company looking for an experienced Learning Management System Customer Success Specialist to join our team. We provide LMS services as a SaaS solution. Our Clients are corporates who use our services for internal staff training. We're a leading South African LMS with a large focus on using AI to assist our clients.

We're seeking a diligent, problem-solver with a can-do attitude to deliver top-tier support to our clients.

Key Responsibilities

Respond to client support tickets via email Assist Clients over phone or video call Manage Moodle LMS administration Conduct client training calls and develop training materials Resolve technical issues Improve service quality Create and maintain support documentation Proactively support clients Ensure high client retention rates Upsell and cross sell during the support process Work Hours: This is a remote role with a US time working schedule from 15:00 to 00:00, South African Time, from Monday to Friday.

These hours may shift to normal South African hours (8AM-5PM). If you're passionate about delivering excellent customer service and have experience with LMS systems, we'd like to meet you.

Requirements

Bachelor's degree or higher 2+ years of experience in a similar role 2+ years of experience in Moodle LMS site administration Proven ability to work independently and handle multiple tasks simultaneously Excellent problem-solving skills and strong customer service orientation Experience in SaaS platforms Understanding of the e-learning industry Benefits Job specific training provided Company laptop Personal development (external paid courses) Optional medical aid and pension option (personal account) Remote workspace provision Personal goal and development plan