Operation Manager

Job Description People Management – Manages, motivates and develops a small team of engineers and support analysts, ensuring that the service levels are met. Manages resources, resource forecasts and allocation of work activities. Risk Management – Establishes and manages risk for the team’s skill levels and adequate resources to ensure that risks are mitigated and problems are resolved, in relation to meeting the service commitments.

Planning & Control – Resource allocation/scheduling to meet the demands of delivering a service, taking into account changing/competing priorities or issues on services of a small to medium capacity Business Orientation – Anticipates the impact of business issues on the operation support team and takes appropriate action.

Operations – Focus and attention is primarily on the specific services which the team is delivering to their current user base. Tools Mastery – Ensure adherence to agreed strategic tool-set, emphasizing the need for improved deployment and usage.

Requirements

Job Requirements Minimum Degree in related field with at least 5 years of relevant experience Excellent communication skills and team player Strong leadership skills to guide the team members to meet the organisation’s expectation for productivity and quality Detailed planner with strong analytical and problem solving skills ITIL Certified