Automotive Service Dispatcher

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assign repair orders to technicians based on skill level, experience, certifications, and current workload

• Monitor technician productivity and maintain a balanced workflow

• Prioritize customer waiters, appointments, warranty repairs, and emergency repairs

• Coordinate with Service Advisors regarding repair status and estimated completion times

• Monitor shop capacity and adjust work assignments as needed

• Ensure repair orders are dispatched accurately and efficiently

• Track technician hours, efficiency, productivity

• Work with the parts department to minimize delays caused by unavailable parts

• Maintain communication between technicians, advisors, and management

• Review repair orders for completeness before dispatching

• Maintain a clean, organized, and safe work environment

• Follow dealership policies and manufacturer guidelines

QUALIFICATIONS

• High school diploma or GED required

• Previous automotive dealership service experience preferred

• Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable

• Strong understanding of automotive repair processes

• Knowledge of warranty and customer pay repair procedures

• Strong communication and interpersonal abilities

• Ability to work effectively in a fast-paced environment

• Basic computer proficiency and experience with dealer management systems

BENEFITS

• Competitive salary

• Medical and dental insurance

• Paid time off

• 401K

• Employee vehicle purchase program

• Paid training and career development opportunities

KEY PERFORMANCE INDICATORS

• Technician Productivity

• Technician efficiency

• Repair order cycle time

• Customer satisfaction

• On-time repair completion

• Effective shop utilization

• Reduced comeback rate

• Warranty compliance